Delta voice solutions are designed to your specific industrial requirements with maximal return of investment. By using our voice services, companies can enjoy huge savings on human costs and improve personnel productivity and customer satisfaction as well as increase revenues.
‧Finance/Insurance/Telecommunication
Ringtone System：
Today you can request songs from the Taiwan Mobile (803) and Far Eastone Telecommunications (966) companies using Delta speech recognition technology. There’s no need for going level by level or keying in a simple code. To enjoy a song you just say the name of the singer or song. Our Ringtone system recognizes 35,000 Mandarin songs, 5,000 English songs, and 500 Taiwanese songs.
Collection System：
In general, a credit card holder receives short messages or voice messages from credit companies when he or she doesn't pay their credit card bill. If a credit card holder continues not to pay their bill, then credit card companies will sue them. Because their monthly credit amounts vary, people do not have automatic transfer from their bank account to their credit card companies. Credit card companies need to recruit a many debt collectors to attempt to collect debts by phone. Our collection system provides natural sounding voices to remind credit card holders to pay their bills. This system can maintain a more consistent service quality and achieve nearly the same collection rate as real debt collectors, resulting in huge labor cost savings.
Fraud System：
Fraud due to the recent economic downturn is getting more serious, resulting in serious losses for card-issuing banks and requiring cardholders to appear in court to cooperate with investigations. The card-issuing banks often have to employ a large number of customer service reps to confirm the identity of card holders in order to reduce losses. Our Fraud System provides natural interactive dialogue with gender verification to prevent fraud situations and provide customer service which could not be provided by human operators.
Telemarketing System：
Companies hire sales personnel to sell products or services, but due to increasing labor costs telesales mechanisms are becoming more attractive, especially for covering a large customer base. Telesales systems make large numbers calls looking for sales opportunities. Our Telemarketing system can reach out to a huge number of prospects and increase the productivity of telesales dramatically.
CSR System：
Companies or institutions with numerous customers will establish contact center systems to support their products or services. To save human resources, companies use interactive voice recognition (IVR) systems to allow customers to access services on their own. However, customers don't like IVR systems because they must wade through many steps and menus. Our CSR system provides one step access to all services. Customers just say the service needed and they are immediately transferred to the related service. This system can save a great deal on human costs.
